Well today is the day I finally write a review on my own ISP. If you haven’t already guessed I have ComCast, OR as I like to call them ComCrap. Why do you ask that I call them by such a name? Simple Really, the atrocious thing they call internet service is why I have given them such a nickname. First off lets start from the beginning. My first internet connection was dial-up, like most people I couldn’t stand it. Unfortunately the area I live in is quite rural so I didn’t have much choice. Well about a year and a half ago that changed. ComCast suddenly supported our area. I was thrilled that I could now fully enjoy the internet. MAN WAS I WRONG! From the very beginning there were problems. First off I wasn’t home when they installed it and a family member who knew nothing about technical equipment was there. So when I arrived home I was greeted with a monstrosity of a cable running through trees over from the telephone poll to my house. WHY IN THE HELL WOULD YOU RUN WIRES THROUGH TREE’S? It was thee most half-assed job I’d ever seen, and I once worked for a cabling company. The run was probably just over 50 yards and ran through about 3 trees over to the roof of my house. This bullshit took them 2 weeks to fix. Mean while my internet service was comparable to just about double dial-up speed, And at the time I was paying for 4mbps. What the hell was wrong I didst have a clue, but all of a sudden after 4 calls and no success in getting it fixed, I worked fine. I was awed by the blazing speed, It was almost beautiful. I say almost because it didn’t last long. I woke up one morning to only 1 flashing light on my modem, compared to the 4 solid ones that I should have had. Well I was on the phone again. They said there was an outage in our area and it would be fixed shortly. 4 days later it finally got fixed. Then everything was great, for another 3 weeks. We had a lil storm here in Florida, and that’s something we have quite often. Unfortunately that somehow knocked out the internet. So they sent out another tech to come look at the lines outside, I don’t know what he did but he was there and then he was gone and the internet still wasn’t fixed. So I left and went to another house to use the internet. Later I got a call from someone at the house and this is what they told me, “Yeah some guy from comcast just came in and the internet works, He says that someone put a filter on the line so it wouldn’t have internet”. I was shocked, seeing as we don’t have cable T.V. service, why they would do that? But after that it worked good for about 5 weeks then our service kept dropping and then going out for no reason at all. Back to the phone I went and they sent out a tech. He found nothing wrong on the outside, or inside and then he left. Guess what? He didn’t fix anything and so the problem kept happening. Eventually I called again and they sent out another tech, same thing happened. Guess what? Still no fix for the problem, I called 3 more times and had 3 more techs come visit for no reason at all. Finally the problem just went away. After that my service was pretty good for a few days then it would have a bad day. So I just dealt with it. Now for the past 3 months my service has been so horrible im actually thinking of going back to dial-up. Here’s the deal, EVERY 2 HOURS THE CONNECTION GETS FUCKED UP! and by fucked up I mean I can only visit cretin sites, sometimes its only google that I can’t reach, or sometimes it’s all of them. On top of that my Ping to any server is 100ms At Least. Even though im now paying for 6mbps. And the same tech thing that happened earlier has happened again, except this time it was just sad. The tech’s they sent out didn’t even know what ping was! I know what the problem is, the node for my area is overloaded. So I decided to call ComCast again today and here is what happened.
DW: Umm… Hi So my connection is crap and my ping to your own servers is 197ms with a packet loss of 50%.
Comcast: Ok?
DW: Errr… I know that the node in my area is overloaded and either needs an upgrade or we need a new one.
Comcast: We can’t come out to your house and give you a node just for you.
DW: Look I don’t need a node just for me I need a node for my area.
Comcast: We can’t do that, If you like I can Transfer you to the right Department to cancel your service, Or you can upgrade your service to faster speeds.
DW: What? Why would I upgrade MY service if im already not getting what im paying for?
Comcast: Well I can sent a tech out.
DW: So he can tell me he can’t fix the problem?
Comcast: That’s all I can do besides transfer you to the right place to cancel your service.
DW: So your going to just let me have crap service?
Comcast: Well I can transfer you to cancel your service.
DW: Nope that’s fine I’m going to use it first to tell the world about your crappy service.
Comcast:Well…
At that point I hung up. I’m Sick and Tired of this crap. ComCast is an evil Company that Should be shut down. I hope others share their stories and write ton’s of blogs and twitters and what ever they have to do so that ComCast will see that they need to change business stratiges. So If you have a choice of ISP’s remember: DO NOT EVER CHOOSE COMCAST. And why? Well this image says it all:
