Well over at the ServerComplete blog [the guys that host this site] are reporting this.
” Well BurstNET has struck again! I submitted a simple upgrade request for RAM for one of our customers still in the BurstNET facility and here we are, almost 7 days later, without the additional RAM.
After pestering the live AIM support agent for BurstNET I found out that the sales, billing, and order processing departments decided to take a nice long weekend, well more like the entire week off.
According to the AIM rep, no new orders have been processed nor have any sales or billing tickets. This really irritated me, but there is not much I can do except call or email them The prices at BurstNET are unbelievable, but it goes without saying, you get what you pay for!
Now, for those of you reading, no worries! We no longer are working with new servers from BurstNET and are phasing all existing servers out as people upgrade. All new signups and major upgrades are getting shiny new hardware out of Dallas
Well you probbly noticed that our server was down. Well you can thank the guys over at BURST.NET for that one.
A couple months ago I switched over to burst because of the low prices and good support I was getting from the reseller I actually bought the server from. Well this reseller sold out to Burst and then things went down hill. They suspended my server for having a link to the mintirc network on the dns. [irc.themodshop.net] Well these dipstick support techs burst has dident bother to check that and then they suspended my server. After a couple days of fighting I got them to turn the server back on but they had changed the root password. Now once I realized this I went and opened a support ticket with Burst and right after I opened it a tech replied and then my server was suspended again. Now they were stating that the server has a “Abuse” fee attached to it. They also stated that it would have to be reformatted with out the chance of recovery. Well now the fees are racking up.
Total cost of the server each month $75.99
Abuse fee $50.00
Reformat fee $25
Now lets see they are asking me to pay another server bill just to get it online. Anyone see a problem with this?
Ok moving on. I was almost willing to go for it till I asked if they were going to put the control panel I pay for back on the server. There response “you didn’t order a control panel with the server”. Well now thats a load of BS. So then we can tack on another $15.00/month.
Now at this point I end up just forgetting the whole deal and move on. I was lucky that I backed up all my sites and stuff before they suspended the server. And it took me a while to find the right place to host at for the right price but I found it. And thanks to Daniel at Server Complete we have our server again. But to all the viewers of themodshop. This server costs a good bit more than the old server did. So that leaves me to cover the rest of that bill and its kind of hard to do. So if you can manage to scrape together a few dollars and send it to [email protected] via paypal that would be a huge help.
Thanks for understanding
 Just incase you were wondering the total cost for that 1 month of server from burst.net would have broken down as follows.
$75.99 for the server
$50.00 for the abuse fee
$25.00 for the reformat fee
$15.00 for the DirectAdmin fee
so total cost $165.99 our new server dosn’t even cost that much!
So once again I say. SCREW YOU BURST NET YOU GUYS SUCK…AND YOUR SUPPORT TEAM IS A JOKE!