Fail of the day time and yes we have a epic sale for you! 3 fails for the price of 1!!!!! Ok lets get to the story shall we?
Guy goes and gets a Verizon contract [no thats not one of the fails even tho it could be] and uses it pays close to $200/month for the phones. Now here is the first fail…he setup auto bill pay on the account so that he didnt have to spend a few moments of his life each month paying for that bill. Yes that is a fail right there and shortly you will see why. He wakes up one morning to see that Verizon has charged his account for close to $10k. Bank Of America does not put it through rather contacts the man and tells him what they are charging. He contacts verizon and asks them what the hell is going on. The rep he talks to laughs and says yes it must be a mistake. Apparently they assumed he downloaded nearly 45gb of data via his phone that month. [Note: The guy is 56 years old and probbly does not even use 1gb/month on anything as it is] So the rep states that she will take care of it and have the charges dropped. Happy ending right? Oh but wait there is more…
A couple days a verizon rep calls him and says that the charges still stand and he will have to pay up. They use the Auto Bill Pay [see how it fails now?] to deduct the near $10000 from his Bank OF America account and put towards the bill. Now this time Bank Of America pays Verizon and overdrafts the account. [FAIL ALERT] Why the fuck would a bank pay out that much in an overdraft charge? Anyway after a few calls and bank of america calling verizon they agreed that the charges were an error on there part and are going to put the money back into the account.
Moral of the story? Verizon Sucks Auto Bill Pay is band and Bank Of America has a drug use problem [or so it would seem]