Ok so I leave to go have a nice dinner at my aunts house on Wednesday. When I left my internet was working fine. I come home to no internet. No phone. No nothing. Now because I live out in the middle of no where I get no cell phone service either. So I get in the car and drive up the road to call them and see what the hell is going on. I spend 30 minutes on hold and finally get through to someone. (keep in mind this is at about 10pm). They tell me the service has been disconnected because of non payment. Ok no big deal I will just pay it. At this point I was informed that the office for that was closed and they do not have a automated system. WTF? Minor set back what ever right? So Thursday comes around and I call them up first thing in the morning. They inform me that the bill is $190…HUH? $40~ for the internet and $35~ for the phone (estimated I don’t know the exact price but its right in that range). That does not come even close to $190.
At this point I was to pissed off to deal with them any more so I let my step dad take care of it. So he calls them a few hours later and the account is closed. Once again WTF? So we go through the whole process of re-opening the account that takes 45min. They tell him that the service will be active on Monday. I find that unacceptable. So I call back. Called the wrong place so they transferred me. I sat on hold for 30min and when someone picked up the phone they said that I had been transferred to the wrong department. And the department I needed was closed. They had closed 16min ago. That pissed me off alone so I just hung up on them.
I called back first thing Friday morning. The first person I talked to said they would transfer me to someone who could help me. This person said nothing could be done so I asked to be transferred to a supervisor. They hung up on me. So being as persistent that I am I called back. This time after sitting on hold for 15min I got through to someone I forgot her name now but she was very helpful. I explained what was going on and she said that she would have it setup and going by midnight Friday. Well I was sitting on my computer watching some TV (yes I watch my tv on the computer because of the DVR π ) and had my firefox open to the modem connection status page. And at 12:06am it refreshed and was connected. So yay they did what they said they would do.
But I am not done with my story yet…
Turns out they gave us the wrong package. Instead of setting up the 3.0mb service they set up the 1.5mb service. So they messed up…again. So I am not able to use my favorite site (pandora.com) or watch youtube videos. Looks like I have to call customer service on Monday. Wish me luck.
Tracker – Unhappy AT&T customer
p.s. Anyone know the corporate address/number so I can send them some strongly worded letters? And call them to complain?